Alexa Kim is Vice President of Customer Service at the University of Maryland University College. Ms. Kim has more than 18 years of progressive leadership experience in customer service, communications and information technology. Her roles have focused on large programs and initiatives that significantly progress the technology foundations and customer experience of large and complex institutions. Ms. Kim holds a BA in History and French from Vassar College. Immediately after her undergraduate studies she worked as a Rural Community Development United States Peace Corps volunteer in Benin, West Africa. Her graduate degree is an MA in Telecommunications from The George Washington University. Additional executive/continuing education work includes a CIO Institute Certificate from Carnegie Mellon University, a Certificate of Professional Development in Management from the University of Pennsylvania Wharton School of Business, a Leadership Coaching Certificate from Georgetown University and coursework towards the Kellogg Executive Scholars Program at Northwestern University.